I believe leadership is about creatively harnessing innovative ideas and confidently promoting them to have people passionately join the journey for sustained success. This is just as important in the knowledge economy. The rapid adoption of newer technologies and the growing interconnectedness around the world requires a leader who can build a coordinated plan enabling an organisation to evolve alongside social, cultural, political and technological trends influencing change.
Today’s leadership must have passion as a coach and facilitator to harness the creative minds of knowledge workers to enable their organisations to adopt and integrate the newer technological innovations. It is critical that leadership transform vision into action to unlock the collective intelligence within an organisation. I believe this is a mandate that leadership must excel at. This too is part of the fiduciary responsibility of leadership and ensures an organisation becomes adaptive to all trends influencing change.
An organisation’s current and future success, more than ever, hinges on leadership that act less as command and control or authoritative. Instead, leadership who act more creatively and innovatively is what ensures organisations thwart organisational inertia. I believe it creates a disruptive force for organisations when it is combined with customer-oriented business models and a data-centric enterprise. Moreover, as knowledge is the new raw material of business – an economic input almost on a par with capital and labour – leadership that enable organisations to harness its immense insight and unlock its value will capitalise on its true value.
These aspects are examples of critical factors organisations must consider to increase their ability to make radical or incremental changes in strategy and structure in the face of rapid change. It is imperative that leadership are creative and innovative to enable organisations to thrive in a world where the only thing that is certain is change.
Additionally, I believe leadership that is inspiring, authentic, and infused with integrity ensures a vision fosters a climate where the organisations unique capabilities creates a higher degree of differentiation that is not easily imitated by competitors.
I believe leadership that is creative and innovative is no longer a useful accessory, rather it is critical if organisations want to sustain competiveness in the knowledge economy. These aspects will create a disruptive force that is difficult to imitate by competitors when they are combined with a data-centric enterprise and customer-oriented business models. In a world where change is the only thing that is certain it will be this type of leadership that will promote a vision to inspire knowledge workers to join the journey for sustained success.
The recent Ventana Research Leadership Awards recognise individuals, organisations and technology vendors worldwide that demonstrate innovation and leadership to achieve spectacular outcomes. It was an honor to accept this award on behalf of team.
Thanks to Ventana Research for recognising the leadership characteristics shown in the team. Congratulations also to all the other leadership award recipients.
Below is the link to Ventana Research's press release on the awards.
Read more: http://www.ventanaresearch.com/2011awardspr/
Wednesday, November 23, 2011
Friday, November 18, 2011
Humanising Customer Centricity: Informatica's Social Media and Master Data Management (MDM)
Informatica's Social Media and Master Data Management (MDM) demo provides an organisation with a nice vantage point to increase productivity and humanise the customer experience. As social media becomes more pervasive in the daily lives of everyday consumers, organisations will need to provide for a customer experience that fosters intuitive relationships with consumers.
The demo captures the spirit of natural tendencies that can often be taken for granted. It humanises the face of an organisation ensuring it is better equipped to improve the customer experience by enabling it to relate a customer’s off-premise persona to what is already known about a customer on-premise. It provides an organisation with a window into how customers that are more connected discover, communicate and share based on their social graph and interest.
As digital technology continues to accelerate economic change, a critical factor of competitive advantage is an organisation’s ability to humanise its social web presence, learn how to listen and adapt. The future business will need to ensure its cultural dynamics are continuously in tune with consumers’ behaviour which are triggering market shifts in business. The inability of organisations to adapt with consumer behaviour will ultimately impact the customer experience and the bottom-line.
Organisations that are winning in this new reality have recognised this is a time when customers can work with you not just against you. This social media and master data management (MDM) demo is a reflection of this new reality. It shows how organisations will conduct future business, humanising their band as they fluidly interact with customers seamlessly and transparently.
Check this link: : http://vip.informatica.com/content/Downloads?docid=1826&lsc=NA-Ongoing-2011Q4-JG-BD-MDM-Social_Media_Demo_www
The demo captures the spirit of natural tendencies that can often be taken for granted. It humanises the face of an organisation ensuring it is better equipped to improve the customer experience by enabling it to relate a customer’s off-premise persona to what is already known about a customer on-premise. It provides an organisation with a window into how customers that are more connected discover, communicate and share based on their social graph and interest.
As digital technology continues to accelerate economic change, a critical factor of competitive advantage is an organisation’s ability to humanise its social web presence, learn how to listen and adapt. The future business will need to ensure its cultural dynamics are continuously in tune with consumers’ behaviour which are triggering market shifts in business. The inability of organisations to adapt with consumer behaviour will ultimately impact the customer experience and the bottom-line.
Organisations that are winning in this new reality have recognised this is a time when customers can work with you not just against you. This social media and master data management (MDM) demo is a reflection of this new reality. It shows how organisations will conduct future business, humanising their band as they fluidly interact with customers seamlessly and transparently.
Check this link: : http://vip.informatica.com/content/Downloads?docid=1826&lsc=NA-Ongoing-2011Q4-JG-BD-MDM-Social_Media_Demo_www
Why Applications Don’t Matter:
Yes, I have experienced other business functions take the lead. In one example three LOB executives (CFO, COO and CMO) collaborated to infuse knowledge management principles into data governance.
As co-sponsors of the initiative the executives of an international hotel company recognised that quality data was critical to the sustained performance against the company’s strategy priorities. They saw that poor quality data posed a threat to the company’s future capability to make better and more informed decisions. Poor quality data was perceived as unwanted “noise” that contributed to bad decisions, a lack of insight and lost opportunities.
Moreover, what I found most effective from this experience seven years ago was that these LOB executives mobilised not only their peers but also the executive board. This initiative had the full participation of all LOB levels over the entire global enterprise.
Read more...
http://blogs.informatica.com/perspectives/index.php/2010/03/19/why-applications-dont-matter/#comment-228
As co-sponsors of the initiative the executives of an international hotel company recognised that quality data was critical to the sustained performance against the company’s strategy priorities. They saw that poor quality data posed a threat to the company’s future capability to make better and more informed decisions. Poor quality data was perceived as unwanted “noise” that contributed to bad decisions, a lack of insight and lost opportunities.
Moreover, what I found most effective from this experience seven years ago was that these LOB executives mobilised not only their peers but also the executive board. This initiative had the full participation of all LOB levels over the entire global enterprise.
Read more...
http://blogs.informatica.com/perspectives/index.php/2010/03/19/why-applications-dont-matter/#comment-228
Thursday, November 17, 2011
The national strategy and competitive advantage of New Zealand:
This paper examines the region's growing importance in commerce written prior to the Obama administration's new partnership with Australia.
Below is a brief overview of the introduciton and a link to the full paper.
"
Introduction:
The Asia-Oceania region, which includes New Zealand, is fast becoming the single largest economic region of the world. In 2020 the region is projected to account for 43.2 percent of world gross domestic product (GDP), compared with 37.5 percent in 2005. Regional foreign direct investments (FDI) is projected to increase from 11.4 percent in 2005 to 20 percent in 2020 and 90 percent of the populations in developing economies within the region are expected to move upward into a middle income status.
It’s also projected that the annual global share of e-Commerce benefits will be $3.8 trillion by 2020. New Zealand is in a position to see, participate in and influence market efficiency in the region as demand from global electronic commerce (e-Commerce) increases in the region’s developing economies. The capacity for the nation to capitalise on long term growth in e-Commerce will depend on its ability to adopt and integrate the newer technological innovations. "
Read more...
http://www.scribd.com/doc/73162810/The-national-strategy-and-competitive-advantage-of-New-Zealand
Below is a brief overview of the introduciton and a link to the full paper.
"
Introduction:
The Asia-Oceania region, which includes New Zealand, is fast becoming the single largest economic region of the world. In 2020 the region is projected to account for 43.2 percent of world gross domestic product (GDP), compared with 37.5 percent in 2005. Regional foreign direct investments (FDI) is projected to increase from 11.4 percent in 2005 to 20 percent in 2020 and 90 percent of the populations in developing economies within the region are expected to move upward into a middle income status.
It’s also projected that the annual global share of e-Commerce benefits will be $3.8 trillion by 2020. New Zealand is in a position to see, participate in and influence market efficiency in the region as demand from global electronic commerce (e-Commerce) increases in the region’s developing economies. The capacity for the nation to capitalise on long term growth in e-Commerce will depend on its ability to adopt and integrate the newer technological innovations. "
Read more...
http://www.scribd.com/doc/73162810/The-national-strategy-and-competitive-advantage-of-New-Zealand
Monday, November 14, 2011
Secrets of Social Media Revealed 50 Years Ago:
Daivd, this was very insightful. It inspired me to share a question I had – “Why are customers’ behaviours and interests through social media influencing trends (social & cultural) in the market?”
This led me down the path to writing a research paper that examined the adoption of strategic change in organisations to embrace social media and engage with customers. As part of the research undertaken, a change framework was used to help formulate recommendations for organisations to successfully manage the change social media brings and measure its return on investment (ROI). Many organisations are already investing in social media without a clear understanding of the nature of change it brings and how they can determine business value from social media. If organisations are going to commit time, resources, and budget to social media the investments must be justified.
As you suggest, "in order to employ social media effectively a brand needs to deliver extraordinary functional, self-expressive, or social benefits." Today’s organisations have recognised that an offering that is innovative and differentiated is a way that truly resonates with customers. However, since customers’ behaviours and interests have changed, organisations struggle to adapt to customers or prospects that are no longer passive consumers, but active participants in sharing information, insights and opinions about brands, products and services. They are using social media as a conduit to channel commerce.
Read more...
http://blogs.hbr.org/cs/2011/06/secrets_of_social_media_reveal.html#comment-230410438
This led me down the path to writing a research paper that examined the adoption of strategic change in organisations to embrace social media and engage with customers. As part of the research undertaken, a change framework was used to help formulate recommendations for organisations to successfully manage the change social media brings and measure its return on investment (ROI). Many organisations are already investing in social media without a clear understanding of the nature of change it brings and how they can determine business value from social media. If organisations are going to commit time, resources, and budget to social media the investments must be justified.
As you suggest, "in order to employ social media effectively a brand needs to deliver extraordinary functional, self-expressive, or social benefits." Today’s organisations have recognised that an offering that is innovative and differentiated is a way that truly resonates with customers. However, since customers’ behaviours and interests have changed, organisations struggle to adapt to customers or prospects that are no longer passive consumers, but active participants in sharing information, insights and opinions about brands, products and services. They are using social media as a conduit to channel commerce.
Read more...
http://blogs.hbr.org/cs/2011/06/secrets_of_social_media_reveal.html#comment-230410438
Building An Effective Business Case For MDM:
Agree, nicely summarised. The findings highlight important factors organisations ought to consider and reinforces the point that smart business fundamentals never change.
The aspect that I found of interest was the point raised about nailing the business case on the first try. As I reflected on this point it brought back memories of a past experience where, at the world’s largest hotel company, we nailed the business case on the first try.
Before examining the Return on Investment (ROI) that was achieved let me first take note of an important question we faced. It is a question that most organisations around the world today face. That is, how to outline in a business case the effective use of enterprise data? and not just one’s own data, but all the data that is available and relevant. This was one of the salient questions we had to wrestle with.
To address the question a holistic approach was taken during the construction of the business case. The organisation had to adopt a data centric culture to enable it to focus on the big picture and the big problem.
Read more...
http://blogs.informatica.com/perspectives/index.php/2011/06/15/building-an-effective-business-case-for-mdm/#comment-2938
The aspect that I found of interest was the point raised about nailing the business case on the first try. As I reflected on this point it brought back memories of a past experience where, at the world’s largest hotel company, we nailed the business case on the first try.
Before examining the Return on Investment (ROI) that was achieved let me first take note of an important question we faced. It is a question that most organisations around the world today face. That is, how to outline in a business case the effective use of enterprise data? and not just one’s own data, but all the data that is available and relevant. This was one of the salient questions we had to wrestle with.
To address the question a holistic approach was taken during the construction of the business case. The organisation had to adopt a data centric culture to enable it to focus on the big picture and the big problem.
Read more...
http://blogs.informatica.com/perspectives/index.php/2011/06/15/building-an-effective-business-case-for-mdm/#comment-2938
A Vision Of Data Integration “Beyond Boundaries”:
Acceleration of the vision – Transformative Leadership:
The vision Sohaib Abbasi delivered at Informatica world 2010 outlined the fundamentals of productivity and competitive advantage for organisations to better navigate, adapt and quickly respond to the present economic challenges.
On reflection however, these fundamentals should not be new to us but they are. Why?
Amid the uncertainty in the global economy the urgency to accelerate the vision or bring it to life is more important than ever for organisations.
The competitive field continues to change underfoot. Many organisations are faced with dilemma that has quickly evolved – global competitive pressures, emerging economies, saturated domestic markets and the increasing need to interact with customers through channels of social media.
Read more...
http://blogs.informatica.com/perspectives/index.php/2010/11/04/a-vision-of-data-integration-beyond-boundaries/#comment-1130
The vision Sohaib Abbasi delivered at Informatica world 2010 outlined the fundamentals of productivity and competitive advantage for organisations to better navigate, adapt and quickly respond to the present economic challenges.
On reflection however, these fundamentals should not be new to us but they are. Why?
Amid the uncertainty in the global economy the urgency to accelerate the vision or bring it to life is more important than ever for organisations.
The competitive field continues to change underfoot. Many organisations are faced with dilemma that has quickly evolved – global competitive pressures, emerging economies, saturated domestic markets and the increasing need to interact with customers through channels of social media.
Read more...
http://blogs.informatica.com/perspectives/index.php/2010/11/04/a-vision-of-data-integration-beyond-boundaries/#comment-1130
Sunday, November 13, 2011
“1 + 1 = 3″- Empower The Business While At The Same Time Freeing Up IT Resource:
Today this challenge is common in organisations. The different perspectives about data quality, its value and the relationship between communities of practice continue to be an uphill battle facing IT and business leaders. If we take a look at Peter Ku’s blog March 26, 2010 (The cost of bad data in combating money laundering and terrorist financing) we will see another relevant clue in the context of data quality, albeit it from a business perspective.
“During my conversations with these bankers, I asked why this was the case. Many of them pointed the finger back to IT and the lack of good data!” Which perspective of the data quality dilemma is the right one? Is it the perspective of IT or is it the perspective of the business? Of course, both perspectives are right. If business empowerment and IT collaboration is our aim, we need to solve this dilemma, but it can’t be solved without an organisational culture change. It can’t be resolved using technology alone. It is a change management challenge.
Read more...
http://blogs.informatica.com/perspectives/index.php/2010/04/16/1-1-3-empower-the-business-while-at-the-same-time-freeing-up-it-resource/#comment-409
“During my conversations with these bankers, I asked why this was the case. Many of them pointed the finger back to IT and the lack of good data!” Which perspective of the data quality dilemma is the right one? Is it the perspective of IT or is it the perspective of the business? Of course, both perspectives are right. If business empowerment and IT collaboration is our aim, we need to solve this dilemma, but it can’t be solved without an organisational culture change. It can’t be resolved using technology alone. It is a change management challenge.
Read more...
http://blogs.informatica.com/perspectives/index.php/2010/04/16/1-1-3-empower-the-business-while-at-the-same-time-freeing-up-it-resource/#comment-409
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